ONLINE REVIEWS

I’ve never written a bad review in my life, but other people who are ill need to avoid this place. It’s nearly impossible to get ahold of them on the phone. They screwed up the timing/ scheduling of my infusions, gave me less than 24 hours notice that they cancelled my appt, giving me no time to rectify the clerical/ins pre-authorization issue that was their fault to begin with—the timing of my infusions affects the efficacy of the medication. GO ANYWHERE ELSE BUT HERE

Ive been using Arise for years and the infusion team at both Wheaton and Shady Grove are excellent. They are caring, friendly, and do an excellent job. Im a hard stick and Ive had side affects with the medications that the nurses have gone above and beyond to care for.

However the prior authorization staff is horrible. Ive had 2 drug changes in the last year and they have lied to me both times on the status when I called. They will wait 2+ weeks to even submit the claim. I knoe they lied because when they told me twice the order was in and they would check that day I called my insurance who had no prior authorization. Know this was 10-12 days after they received the order from my doctor. I understand the need for 3 weeks to process but it is inexcusable to wait 2.5 weeks to process and then point blank lie to a patient.

Over the past 4 months, I have had numerous interactions with Joyce and have observed the remarkable joy and care she brings to her role. Her warm greetings and genuine interest in the well-being of every patient makes a significant difference in their experience during infusion treatments. Joyce’s professionalism and efficiency in addressing questions regarding insurance, schedules, and billing details are impressive. She possesses a profound understanding of the complex logistical needs of your department, combined with a compassionate approach that is both reassuring and uplifting to all patients. She ensures that each patient is treated with the utmost respect and care, greatly alleviating any anxieties associated with their ongoing treatments. Her dedication enhances the patient’s experience and strengthens the trust and confidence that patients and their families have in your facility.

Please extend my deepest thanks to Joyce for her exceptional dedication and service. Her contributions are invaluable, and I am deeply grateful for the positive impact she has on the patient community.

The staff is friendly, accommodating, and efficient.

I have been getting infusions for over a year at Arise in Wheaton. I am greeted so warmly by Aaliyah when I check in. Once I get to the infusion center the staff is incredibly kind and provides anything you need. Abena, Tatiana and Titi are lovely and make this a nice experience.